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Terms and Conditions That Govern Your me999 Account

These terms set out how your me999 account works — what you can do, what we commit to, and what applies when you use JazzCash, Easypaisa, or Raast to move funds.

Account Use PolicyJazzCash & Easypaisa RulesRaast Payment TermsEligibility by Local LawAccount Closure Conditions
me999 Terms and Conditions That Govern Your me999 Account
HOW WE UPHOLD THIS

Account Security and Policy Commitments

These terms are not just a legal formality — they describe how we actually run your account. Below are the four areas where our obligations under these terms are most relevant to your day-to-day account activity. Each one reflects a concrete operational step, not a general promise.

Account Data and Retention

We hold your account data for as long as your account is active and for the period required after closure. You can request a copy of your data through the account settings page or via email support.

Payment Verification Steps

Before any withdrawal is processed — whether to JazzCash, Easypaisa, or Raast — we confirm that the receiving account matches the name registered on your me999 account. This step protects your wallet.

Cookie and Session Policy

We use session cookies to keep your account active while you are logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences from the browser or app settings.

Requesting a Terms Change or Clarification

If you believe a term has been applied incorrectly to your account, raise it through live chat or email. We review each case against the published terms and respond with the applicable clause and outcome.

TERMS CONTACT

Reach Us About These Terms Directly

If any clause in these terms is unclear, or if you want to dispute a decision made under them, our support team is the right starting point. You can raise a terms-related query through live chat, email, or our in-app message centre — whichever suits your device. We aim to acknowledge every terms query and give a substantive reply within the timeframe shown in your support ticket.

Team online

Live Chat

Start a live chat session from your account dashboard. Describe your terms query and a support agent will walk you through the relevant clause and what applies to your account.

Email Support

Send your query to our support address listed in the account help section. Reference your account ID so we can pull up your history and respond to the specific terms point you are raising.

In-App Messaging

Open the me999 app on your mobile, go to Account, then Help, and submit a message. Terms disputes and account rule questions are handled through the same queue as general account care.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — from payment rules to account closure and what happens when terms are updated.

We update these terms when our operations or obligations require it. When we do, we send a notification to the contact address on your account. The updated version is live on this page from the date shown at the top.

Any remaining balance in your account wallet is returned to your nominated payment method — JazzCash, Easypaisa, or Raast — subject to verification. We confirm the receiving account matches your registered details before processing.

Yes. If a JazzCash, Easypaisa, or Raast transaction was applied incorrectly to your account, raise it with support and reference the transaction ID. We review against these terms and the payment provider's records.

We may restrict or close an account if activity breaches these terms — for example, sharing account access, providing inaccurate registration details, or attempting to circumvent payment verification steps.

Access to account features depends on local law and is available only where permitted. If your region restricts certain features, those sections of these terms do not apply to your account in the restricted context.

Go to Account Settings, select Privacy, then Data Request — or email support with your account ID. We process data requests in line with the retention policy described in these terms and applicable regulations.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.